GM Launches OnStar In-Vehicle Safety and Security Technology in Kuwait

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General Motors has launched OnStar in Kuwait, an opt-in subscription-based technology, offering the widest range of in-vehicle safety and security services to drivers. Built into the vehicle and powered by an embedded SIM, OnStar offers a range of innovative and connected services such as Automatic Crash Response, Stolen Vehicle Alert and Vehicle Diagnostics.

You can access these features through two OnStar buttons in the vehicle, connecting you to a human to get you the right help. Through sensors in the vehicle, OnStar can also call for help in an emergency, even if you can’t. OnStar enables the underlying connectivity in GM vehicles and is accessible on most 2021 GM vehicles such as the Chevrolet Tahoe, the GMC Yukon, and the Cadillac Escalade to name a few The brands now offer in-vehicle Wi-Fi plans – a first for the region.

What is OnStar?

OnStar enables the underlying connectivity in GM brands, using technology to connect to a human with just one push of a button, to enable safety and security, as well as convenience and innovation. By pushing the OnStar Blue Button, drivers can connect to an OnStar Advisor for non-emergency support, such as to run an On-Demand Diagnostic check or request a Destination Download, while the OnStar Red Button can be used for assistance in an emergency.

When in an accident, Automatic Crash Response will be triggered automatically, with an OnStar Advisor dialing into your vehicle to support you and stay with you on the line while sending the right emergency services to your exact location. Another service that supports emergency situations and drivers alike is Stolen Vehicle Assistance. By working with local authorities, OnStar Advisors can help recover your vehicle quickly and safely.

With Connected Services members can also use their myChevrolet, myGMC or myCadillac Apps to control and stay up to date on their vehicle. They also get access to a personal Owner Center portal where they can self-service wherever they are., in addition to Wi-Fi through a powerful hotspot that connects up to 7 devices.

General Motors created OnStar in 1995 with assistance from Hughes Electronics and Electronic Data Systems. The system was first inaugurated in different Cadillac cars of the 1997 model year. Now, Kuwait is the first market in the Middle East to launch this pioneering service.

How Does OnStar Work?

OnStar is an opt-in subscription-based service, connecting you with a regional Connected Contact Centre available to help you 24/7 at the push of a button in your vehicle or in a crash situation through built-in sensors. OnStar Advisors are based in the region and speak both English and Arabic to support in your time of need.

All GM vehicles, including Cadillacs, Chevrolets, and GMCs, that are equipped with OnStar, are capable of assessing data from both the onboard diagnostics (OBD-II) system and built-in GPS. All OnStar equipped vehicles have an in-built e-SIM that needs to be activated by choice through the New Member Onboarding process, by accepting the Terms and conditions and Privacy Statement as well as Data carrier terms. Once activated, the vehicle is then a Connected Car capable of self-diagnosing and providing necessary alerts, as well as being protected and connected through a variety of available subscription plans and services.  At launch, OnStar Connected Services is offering a free trial, allowing Kuwaiti Chevrolet, GMC, Cadillac customers to experience the leading service firsthand before subscribing.

What Does OnStar Offer?

OnStar comes with a host of facilities offering advanced in-vehicle connectivity and safer commutes. Below we will talk about its main features:

Safety & Security: OnStar provides peace of mind on the road, knowing that there is technology backed by the human touch, ready to respond in unfortunate events of accidents, pinched cars, and other safety and security requirements working closely with local authorities to help get you the right assistance when you need it.

Standard Connectivity: 10 years of standard connectivity for free with access to services, like Smart Driver, Diagnostics alerts and Monthly Health check reports via email.

Connected Services: Remote control your vehicle from the palm of your hand through the myChevrolet, myGMC, myCadillac app to start/stop, lock/unlock or view status, as well as Advisor based services such as On-Demand Diagnostics, Destination Download as well as in-vehicle Wi-Fi data.

What Are the Available Plans in Kuwait?

In Kuwait, OnStar offers two flexible plans, catering to different needs: Protect and Connect. The Protect includes Automatic Crash Response, Emergency Services, Stolen Vehicle Assistance, Roadside Assistance, and Good Citizen. The Connect plan consist of Remote Key Lock and Unlock, On-Demand Vehicle Diagnostics, Connected Navigation, and more convenience services.

Review & Compare To Choose The Best Plan For You | OnStar Kuwait (onstararabia.com)

The available Connect or Protect Plan starts at KWD 7.990 per month for each plan separately, while customers looking to bundle and save can subscribe to both services for KWD 10.990. The in-vehicle Wi-Fi Plan starts at KWD 3.500 for 5GB of data per month and is available for monthly renewal.
Regardless of which plan a driver subscribes to, upon onboarding they will get up to 10 years of standard connectivity services free of charge, with access to Vehicle Diagnostics, Diagnostics Alert, Dealer Maintenance Notification and Smart Driver.

How Can I Activate OnStar in Kuwait?

A Chevrolet, GMC or Cadillac customer can activate OnStar Connected Services and Data in Kuwait by simply pushing the blue button if their car is equipped with OnStar and speaking to an Advisor. Alternatively, they can get in touch with their respective dealer in Kuwait – AlGhanim Automotive for Chevrolet and Cadillac or Behbehani Co. for GMC.

If you activate the OnStar service now, you will be able to benefit from a 2-month free trial of the Protect and Connect Plan as well as 3GB/90-day (whichever comes first) data trial.

For more information, check OnStar’s Plans and Pricing page.

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